Customer Service
Water Heater Non-Covered Charges (NCC's)
Purpose Provide a response when a Customer calls to follow up on an email/voicemail they received advising of replacement approval with non-covered charges. The goal is to have customers discuss the charges with the service provider. NCC Email ...
HVAC Non-Covered Charges (NCC's)
Purpose Provide a response when a Customer calls to follow up on an email/voicemail they received advising of replacement approval with non-covered charges. The goal is to have customers discuss the charges with the service provider. NCC Email ...
Service Job Life Cycle - CS
Phonetic Alphabet
The Phonetic Alphabet is a useful tool to assist with ensuring our customers receive the correct spelling of information and job identification numbers. A Alpha B Bravo C Charlie D Delta E Echo F Foxtrot G Golf H Hotel I India J Juliette K Kilo L ...
Soft No Job Aid
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The ART of Conversation
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AIM for Empathy: Customer Service
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