Emergency & Medical Emergency
Claim Credit: Portable Unit & Mini Fridge Approval
When the following guidelines are met, escalations agents can offer the customer a claim credit for a portable air conditioner, portable heater, or mini fridge: The job must already qualify as a Medical Emergency The Service Report confirms this is a ...
OMNI Gift Card
The gift card is utilized for customers to get a portable air conditioner, heater, or mini refrigerator ONLY. The severities for the customer to receive this grant is based on emergency temperatures over 85 degrees and under 40 degrees. This includes ...
Medical Emergency Protocols
HIPAA Protection HIPAA (Health Insurance Portability and Accountability Act) is in place to protect customer’s private health information. Customers may volunteer information related to their medical condition, but you cannot ask about or notate ...
Emergency Service Request Review
When a customer states that there is a medical condition or other situation that is directly impacted by a mechanical failure, immediately review the customer record and the status of the request to determine what action is necessary to move the ...
Emergency Gas Leak Process
If the customer reports that they smell gas or suspect a gas leak, ask them where they are. "Are you in the home or somewhere else" Respond based on the customers location. Scripts If the customer is in the home: “<Customer Name>, as a safety ...
Emergency Service Request Policy and Guidelines
This policy provides guidelines for what constitutes as an Emergency and how we attempt to dispatch a Service Provider in a timely manner. Process Cinch will attempt to secure a service appointment within 24-48 hours. Customer Service Agents are ...