Emergency Service Request Review
When a customer states that there is a medical condition or
other situation that is directly impacted by a mechanical failure, immediately review
the customer record and the status of the request to determine what action is
necessary to move the request forward as soon as possible.
- Is there a Service Request in the system, and if yes, what is
the status?
- Do we need a Service Professional?
- Do we need a Service Report?
- Has a Claim been authorized?
- Is there a delay?
- Can I expedite anything for the customer?
- Are there any open tasks on the claim?
- Do I know what to do to move this request forward?
- Is the Service Request still in Research?
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