Emergency Service Request Review

Emergency Service Request Review

When a customer states that there is a medical condition or other situation that is directly impacted by a mechanical failure, immediately review the customer record and the status of the request to determine what action is necessary to move the request forward as soon as possible.
 
  1. Is there a Service Request in the system, and if yes, what is the status?
  2. Do we need a Service Professional?
  3. Do we need a Service Report?
  4. Has a Claim been authorized?
  5. Is there a delay?
  6. Can I expedite anything for the customer?
  7. Are there any open tasks on the claim?
  8. Do I know what to do to move this request forward?
  9. Is the Service Request still in Research?


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