Travel Fees (Assessment & Approval)
- Check Master Coverage if already assigned
- Travel Fee = (Mileage One-Way x 2) - 50
- Does the quoted fee include round trip travel?
- Can SP transport parts with them to avoid extra trips?
- Was distance verified via mapping tools?
Example:
If one-way mileage is 72 miles
- (72 x 2) - 50
- 144 - 50 = $94
Related Articles
Deductible Refund Checklist
Has the Service Provider been to the home? If SP HAS been to the home (After First Visit): Refund NOT permitted per policy Use talking point: “The deductible is non-refundable. It covers the service call and diagnosis.” If customer continues to ...
Zoho Research Request Quick Reference Guide
Locate the Research Request in Zoho Open customer Service Request Click Activity Tab Look for the Research Request task Check the circle: RR: Not assigned yet Initials: Assigned Research Agent Review Status Not Started: In queue, not touched yet In ...
Claim Initiation, Submission, and Job History Review
Claim Initiation & Submission Before Submitting a Claim Service Job is ready to be invoiced. Open Edit/View Service Job → Products Section. Click Create Claim to open Warranty Administration screen. Unit & Service Details Warranty type = Standard in ...