Travel Fees (Assessment & Approval)

Travel Fees (Assessment & Approval)

  1. Check Master Coverage if already assigned
  2. Travel Fee = (Mileage One-Way x 2) - 50
  3. Does the quoted fee include round trip travel?
  4. Can SP transport parts with them to avoid extra trips?
  5. Was distance verified via mapping tools?

Example:
If one-way mileage is 72 miles
  1. (72 x 2) - 50
  2. 144 - 50 = $94
Notes
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