Handyman Reimbursement Benefit

Handyman Reimbursement Benefit

The Handyman Reimbursement benefit is an offer included in the welcome kit for Cinch Real Estate warranty enrollments, beginning 5/15/2024 and ending 8/15/2024.
Beginning 9/4/24 this benefit is also being offered by email to Real Estate customers within their first year of coverage with no claims paid as an incentive to renew their warranty.  

This will provide one reimbursement of up to $50 for Professional Handyman services completed for the covered property. (excludes covered warranty work) 
Maximum reimbursement amount is $50, if the paid invoice received has a total less than $50 the customer will only receive a reimbursement for the amount paid. 

Examples of covered home services include Non-warranty:
  1. Repairs
  2. Installation
  3. Upgrades
  4. Painting
  5. Systems or appliance maintenance
  6. Exterior maintenance
  7. Yard maintenance
  8. Cleaning services
Newly enrolled Real Estate customers who receive this benefit offer between 5/15/24 and 8/15/24 may send in their completed documentation within 90 days of their warranty effective date for reimbursement review.

Beginning 9/4/24, current Real Estate customers who receive the email offer may send in their documentation any time before the expiration of their current warranty term.

This offer is not to be used for repairs to items covered under the home warranty, for those repairs a service request must be entered. 
This offer is also not to be used for non-covered costs related to a covered repair/replacement. 
Benefit will not be offered in the following states: CA, IA, MA and UT. 
Only Buyer Direct and Buyer Conversion purchase types are included in this pilot. 

Handyman Reimbursement Instructions Script

Hire, pay, and submit your handyman service invoice for review.
  1. Hire a Professional Handyman to complete the job. (excludes covered warranty work)
  2. Pay the Professional Handyman directly and request an invoice that includes: 
    1. Handyman company letterhead (logo), name, address, and phone number.
    2. Address where the services were provided. (must match the covered property address.)
    3. Description of services rendered.
    4. Invoice marked Paid. (DO NOT send in an cancelled check or credit card statement)
  3. Write your Cinch Home Services plan number and phone number on your invoice and
    Submit to one of the following:
    1. Email: SupportServices@cinchhs.com
    2. Fax: (954) 845-2280
    3. Mail: Cinch Home Services
      Attn: Handyman Reimbursement
      PO Box 810275
      Boca Raton, FL 33481-0275
Documents are reviewed within 2 business days of receipt. Upon approval, please allow 14 days for receipt of your reimbursement check via USPS.

Support Services Reimbursement Process

Newly enrolled customers who received the benefit between 5/15/24 and 8/15/24 must send in their documentation within 90 days of their warranty effective date to receive their reimbursement. 
Beginning 9/4/24, current Real Estate customers who receive the benefit by email may send in documentation any time before the expiration of their current warranty term. 

Review the TIMX SCM Communication History Log to verify the customer received the benefit email: 

When processing the Approved Handyman Services Reimbursement Only service request use the Item: IPOD Docking Station. 
Enter your service job comments in ServiceBench as normal.

For each Approved Handyman Reimbursement request processed Support Services also needs to enter a note and disposition in TIMX SCM for product to report on the benefit usage.

Comm Hist Log
  1. Open the customer contract in TIMX SCM.
  2. Navigate to the Comm Hist Log in the Menu Options.
  3. Click the (+) Add Icon to add a new comment.
  4. Select the required field updates:
    1. Communication Source - Customer
    2. Communication Object - Customer
    3. Communication Type - Retention Customer Service (This selection populates the Disposition Dropdown below the comments field.)
    4. Communication Method - Email
  5. Enter in the Comments field: Approved Handyman Reimbursement Request.



  6. Below the comment field, select the Disposition Code dropdown and select Handyman Reimbursement and click OK.



  7. Click the Save Disk icon at the top to save the comment.

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