Zoho Activities | Reasons/Categories

Reasons/Categories
Zoho/Call Resolution Reasons
Zoho/Call Resolution Reasons are selected when completing a Call Log Activity or a Task/Case. Select ONLY ONE Resolution Reason. Choose the reason that best aligns with the resolution of the interaction or escalation. Remove 'None' by clicking the ...
Zoho Reasons/Call Categories and Sub Reasons/Call Sub Categories
The following Zoho Reasons and Sub-Reasons are used when creating a Call Log Activity or a Task/Case. NOTE: In Call Log Activity these fields will be called ‘Call Category’ and ‘Call Sub Category’ These are the main 7 Reasons/Call Categories: Account ...

Zoho Activities | Reasons/Categories | Knowledge Base