Service Network Operations | Order Management

Order Management
PR Order Cancellation
After a PR Order Cancellation is created in Service Bench, a service job task is automatically created in ZOHO. The service job task is assigned to the Order Management team . 1. Go to ZOHO, click the expand button, and click Kanban Task Board . ...
Purchasing Escalations
When an email is sent to the Purchasing Escalations mailbox (either by an internal agent or external distributor), a Case is created in Zoho and assigned to the Order Management Queue. When working the Case, be sure to review the email then follow ...

Service Network Operations | Order Management | Knowledge Base