Service Job & Claim Escalations
Service Job & Claim Escalations Matrix
Below are the actions to be taken when escalations are created by Cinch or the Service Professional related to various Service Job and Claim situations. Service Job Escalations from the Service Professional to Cinch Situation Action Customer refuses ...
Claim Escalations
On occasion, ServiceBench may not approve an amount requested by a Service Professional. This may require an Authorizer to update specific information to have the claim approved with correct amounts. The Claim Escalations functionality allows Cinch ...
Service Job Escalations
Service Job Escalations are communications between Cinch and the Service Professional within ServiceBench. They can be initiated by both Cinch and the Service Professional. Service Job Escalations are created when Cinch has attempted to contact a ...