Sears
Sears - System Issues
We do not relay this information to the customer however, Sears is currently undergoing a system migration which has caused a few intermittent technical difficulties regarding Scheduling and Service Request Updates. Sears Scheduling and Direct ...
Sears: Scheduling A Return Repair Visit
Sears technicians schedule a tentative appointment after they have ordered parts and need a return visit to install. If the customer receives all parts prior to the appointment, they can contact Sears using 1 of the 3 following methods to attempt to ...
Sears Technician: Property Damage
If a customer advises a Sears technician has caused damage in their home, follow these steps to ensure their damage claim is handled properly through Sears. Customer Advises of Sears Tech Damage 1. Attempt to Warm Conference the customer in with the: ...
Sears Non-Covered Repair Discount Benefit
Sears offers their warranty customers a Non-Covered repair discount of 25%: All Sears warranty customers are eligible for the 25% discount on repairs during their "Inactive" period on any item, excluding the item serviced through a Paid Call. ...
Sears Service Job Cancel Process
When a Service Job is assigned to Sears and the job is rejected by Sears via ServiceBench, Cinch will send a text message notification to the customer to confirm if they still require service. Cinch will systematically update the status depending on ...
Sears Break Fix Procedure: Authorizations
The Sears Break Fix process is used when a Sears Tech is at the Customer’s home completing a Preventative Maintenance visit and locates an actual failure to the HVAC system that requires repair. The Sears Tech must call Cinch to provide us with the ...
Sears Manual Dispatch
This process is used when the Request for Merchandise Already Exists or SPI-175 error messages occur when dispatching to Sears because an appointment already exists in the SPI but not in ServiceBench. It allows us to connect the appointments between ...
Sears HVAC
Customers with a Sears Whole Home or Systems Warranty, that are calling in a Service Request on an HVAC system can be assigned directly to Sears. There are the active Sears profiles: Sears Home Services (977430579) To be used when dispatching Sears ...
Appliance Brands Serviced by Sears
Manufacturer Brand Product Type Alliance Speed Queen Washer/Dryer Broan-Nutone Best Range Hood Bosch Bosch Dishwasher Electrolux Electrolux Cooking Appliances, Washer/Dryer Electrolux Electrolux Icon Cooking Appliances, Washer/Dryer Electrolux ...
Sears Break Fix Procedure: Service Initiation
The Sears Break Fix process is used when a Sears technician is at a customer's home completing a Preventative Maintenance visit and locates an actual failure to the HVAC system that requires repair. They must call Cinch to provide us with the ...
Sears Tech Hub
Tech Hub is the technician-facing application Sears uses to manage Service Jobs. In an effort to go digital, Sears has had an increase in approval threshold, so they no longer call into Authorizations for job repair approvals under $1000. Remember, ...
Sears Authorization Process
This process is used when a Sears Technician calls in for approval when the job cost is greater than the allowed amount for Sears, to recommend a replacement, to advise parts are NLA through their supplier, or if the customer wants a claim credit ...
Sears Service Pro and Status Updates
Use the Sears Service Pro app to: Provide customers with current Service Request status Review Service Technicians comments Review Part Status to move the job forward, if needed Update customer on ETA for Part Status, if applicable, using the UPS ...
Sears Service Request
Sears may populate calendar availability for any warranty customer requiring an appointment for Appliances or HVAC. When the customer has a Sears Warranty the system attempts to show Sears availability first and in SB will require manual intervention ...