References and Tools
Change Plan
The Change Plan function is used when: Enrolled/renewed contract was enrolled/renewed into an incorrect plan (i.e., changed to or from private label, plan type) and needs to be changed to a different plan. Retention renewal efforts result in a change ...
Sears Dispute Sale Process
Sears Dispute Sale Process Our business partner, Sears, uses dispositions to help them understand their business and processes. Therefore, it is important to be as accurate as possible. In an effort to help our accuracy with Sears disputed sales ...
Sears Customer Name and Address Change Policies
Sears Customer Name and Address Change Policies When Sears Home Warranty enrollment records are provided to CHS, the name and/or address on certain contracts may be incorrect. In order for warranty holders to be able to make claim decisions and ...
Sears Home Warranty Support Chat Feature
Sears Home Warranty Support Chat Feature Membership Services Retention agents can use Sears Chat to: · Determine paid call amount when it is NOT displayed in TIMX SCM or to verify the amount when the customer disputes (be sure to obtain the total ...
Reinstatement: Retention/Third Party
Customers may contact Cinch to have their cancelled contract reinstated. Guidelines: Only the authorized user can request reinstatement. Contracts can be reinstated up to 90 days from the cancelled date. Prior to reinstating, the account must be ...