Renewal
Renewal System Process & Guidelines (Cinch Real Estate)
Use this renewal process when the customer’s account has expired and they want to renew into the new agreement year or need additional information about the renewal plan. The account CANNOT have an outstanding balance. If necessary, follow the Gap ...
Renewal System Process & Guidelines (Retention)
Overview Most retention-based contracts renew automatically on the effective date. This is shown by a green-highlighted “Y” in the RNWL field. For warranties that expired without automatic renewal, customers can pay any past-due amount within 90 days ...
Non-Renewal - Service Company Option Guidelines
Cinch’s Decision to Non-Renew (Servicing Company Option) To help quickly identify accounts that have been set to Non-Renewal - Service Company’s Option, the enrollment screen will display in orange as shown below. This will quickly alert all users ...
Non-Renewal Procedure (Retention)
Non-Renewal Reason Codes Non-renewal codes are used to gain insight when customers are requesting their account be flagged as Non-Renewal. There are 12 codes listed, but only select from the top four codes as follows: Non-Renewal Description Reason ...
Non-Renewal Script (Service Company Option)
Non-Renewal Script (Customer Name), the company (Cinch), like all organizations, review their business portfolio and make decisions to conduct business based on this. All businesses evaluate various factors when deciding to offer products or services ...
Non-Renewal
Non-Renewal On occasion, Cinch flags an account/property for non renewal. This can occur when the property is not eligible for coverage based on the terms of the warranty or the company made a financial decision to no longer renew the coverage. The ...
Cinch Real Estate Renewal - Renewal Marketing Request
Cinch Renewal - Renewal Marketing Request This process is used when the customer requests to receive duplicate renewal solicitation pieces. 1. From the Navigation Window, select Request Renewal Marketing Piece. 2. Select the Send Renewal ...
Cinch Real Estate Renewal - Reverse Contract
Cinch Renewal - Reverse Contract Reverse Contract is used to delete/remove an inactive Seller Extension, Buyer Conversion and Renewal requests when it was entered incorrectly, cancelled/withdrawn or the contract failed. 1. From the Menu Options, ...
Cinch Real Estate Change Auto Renew Process
Change Auto Renew This option is used when the customer wants to opt in/out of the auto renew benefit. To change the option, select the CHANGE AUTO RENEW tab. Enter Notes in the Communication History Log.