Maintenance & Customer Contracts
Creating a Member Broker Process
Create a Main Office (Member Broker) Create Main Office Definition A Main Office is created when the office information is not in TIMX and needs to be added. Create Main Office Process 1. In TIMX, from the toolbar, click on HMS, select CCM ...
Agent TIMX Setup
Agent TIMX Setup These processes provide TIMX SCM guidelines and instructions on how to: · enroll a new Agent · deactivate an Agent · merge an Agent's accounts when there are duplicates within the same office and there is no ...
Update Closing Date
Update Closing Date Updating the Closing Date occurs when the initial closing date has been delayed or changed and needs to be updated. This can only be initiated when funding has not been received by HMS. If funding has been received, the Closing ...
Cinch Inbound Warranty Transfer Process
When an REA or homeowner wishes to transfer their existing warranty, they must be advised of the following: There is a transfer form that needs to be completed and a $25 fee that needs to be paid to transfer the balance of the warranty. If they wish ...
Real Estate Unauthorized User Process
In order to deliver a customer centric experience and properly fulfill the customer requests, it is necessary that all the associates follow the proper Unauthorized User Protocol. This article outlines the most recent updates to our unauthorized user ...
Cinch Real Estate Inbound Reinstate Contract Process
This process is used when an expired or cancelled contract needs to be reinstated. Follow the process below: Contract can be reinstated within 30 days without an inactive period. If the contract is outside of 30 days from the effective date but ...