Account Maintenance
Add Additional Customer to a Contract
Click the Menu Options icon on the TIMX SCM toolbar and select the Customer Maintenance button. The Customer Maintenance screen will display. To add a second name to the contract, complete the second line available at the top of the screen, tabbing ...
Update Zip Code
Updating the Zip code is something that can be done when a mistake is made upon enrollment. It is important to ensure we can send out communications to the customer to ensure they are notified of any changes. Common reasons for updating this ...
Contract Renewal Within 90 Days - Retention
Contract Renewal Within 90 Days Most retention based contracts are set up for automatic renewal and will renew as of the effective date. For those who's warranties expired that are not set up for automatic renewal the customers can pay retroactively ...
Deceased Customer: Cancellation/Name Change Process for ALL Contracts
If a customer has a contract/warranty in their name and we are notified they are deceased, we are NO LONGER required to receive a copy of the death certificate or formal written request to proceed with cancellation or name change. Prior to proceeding ...
Contract Reinstatement Within 90 Days
Customers may contact Cinch to have their cancelled contracts reinstated (note that only the contract holder can request to have a contract reinstated). Customer Service can only reinstate contracts if they are within 90 days of cancellation and if ...
Change Bill Date
Customers may call in to change their bill due date for any number of reasons. Advise the customer bill dates can only be changed once per contract. Additional changes will have to wait till contract renewal, though exceptions may be made by the ...
TS&R: Update Payment Method
Customers have the option of changing their payment method and payment plans. Payment options include paying through a client company (i.e., mortgage or utility company), getting a yearly bill, or paying in installments using ACH or a credit/debit ...
Do Not Contact Request
Customers and/or Non-Customers may call in requesting to be added to a Do Not Call List, Do Not Mail List, Do Not Email List, or to request a copy of the Cinch Do Not Call Policy. It can take approximately 30 days for someone to be fully removed from ...