ServiceBench
Potential Recall: ServiceBench
Prior to dispatching a potential recall, ask the customer the following questions to understand what has taken place. When was the last time a technician was at the home? What did they do at the visit? Were parts installed? Is the issue you’re having ...
Reviewing A Service Job/Claim: ServiceBench
Service Job Being able to understand Service Reports in ServiceBench is a primary responsibility in Customer Service. This is how updates are provided to the customer. To better communicate these updates, understanding where to locate the Service ...
Cancelling A Service Job/Service Order
Service Jobs/Service Order can be cancelled for a variety of reasons. Examples include but are not limited to: The customer decided not to request service The service request was not entitled Manually Cancel Service Job A Service Job is cancelled ...
ServiceBench Multi-Item Pop
The Multi-Item Pop was created to assist with assigning a Service Professional when processing multi-item service jobs. If a service job was created today and is in a New or Accepted status, if another job is created in the same day within the same ...