Business Processes
Cinch Correspondence & Remittance Addresses
Cinch Correspondence Address Correspondence Cinch Home Services PO Box 810277 Boca Raton, FL 33481-0277 Remittance Address Remittance Cinch Home Services PO Box 650815 Dallas, TX 75265 Headquarters Address Corporate Cinch Home Services 4700 Exchange ...
Customer/Service Professional Callback Option-Fonolo
Customers and Service Professionals will be offered the callback option via the IVR when there are no associates available to assist. The Customer or Service Professional can choose the callback option rather than wait on hold. The system holds their ...
Attachments
Relevant documents received from customers can be attached to service jobs. Examples of attachments to service jobs are pictures of equipment condition, a serial number/model number from equipment, a paid invoice, an inspection report, maintenance ...
Update Customer Contact Information
Customer contact information resides in TIMX SCM and is uploaded to both ServiceBench and Zoho Desk. It may take up to 24 hours before ServiceBench or Zoho Desk to reflect changes made in TIMX SCM. Phone number changes in TIMX do not update in ...