Welcome Kit
Welcome Kit
A Welcome Kit is a package of program/product information that is mailed to the homeowner within 7 to 10 business days outlining the features, coverage and benefits of their product.
Depending upon the program/product, the welcome kit package contains:
· Welcome Letter
· Terms and conditions (warranty service agreement)
· Appliance Buyline terms and conditions
· Declaration page (coverage summary page), which includes all of the specific coverage information for the property, including:
·
o Property owner’s name, address, contract number
o Purchased optional/additional Coverage
o State specific information
o Purchase type
o Deductible
o Contract amount
o Effective and expiration date
· Some welcome kits also contain seasonal tips
Welcome Kits will be sent as follows:
· Year 0- Year 1: The system will automatically generate and send to customers
· Year 2: Only 50% will automatically generate and send to customers
· Year 3 & up: No Welcome Kits will be generated unless the customer requests it (Please do not initiate the request)
Click on the link to view a sample Welcome Kit
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