Welcome Kit
Welcome Kit
A Welcome Kit is a package of program/product information that is mailed to the homeowner within 7 to 10 business days outlining the features, coverage and benefits of their product.
Depending upon the program/product, the welcome kit package contains:
· Welcome Letter
· Terms and conditions (warranty service agreement)
· Appliance Buyline terms and conditions
· Declaration page (coverage summary page), which includes all of the specific coverage information for the property, including:
·
o Property owner’s name, address, contract number
o Purchased optional/additional Coverage
o State specific information
o Purchase type
o Deductible
o Contract amount
o Effective and expiration date
· Some welcome kits also contain seasonal tips
Welcome Kits will be sent as follows:
· Year 0- Year 1: The system will automatically generate and send to customers
· Year 2: Only 50% will automatically generate and send to customers
· Year 3 & up: No Welcome Kits will be generated unless the customer requests it (Please do not initiate the request)
Click on the link to view a sample Welcome Kit
Related Articles
TIMX SCM Menu Options
The menu option icon displays a window with a list of available menu buttons for that contract. A warranty record must be displayed in order to view the Menu Option window. From this menu, agents can perform a variety of account-related tasks, ...Contract Cancellation Reasons
The tables below include Contract Cancellation Reasons listed under both the Verbal and Written notification methods in TIMX SCM, and reasons Only under Written. Note: Reasons highlighted in yellow will require supervisor intervention IF there is a ...$25 Visa Pre-Paid Reward Card
Customers will receive an email offer for a $25 gift card. Customer clicks on the URL link in the email: www.mycinchrewards.com. At the pick your gift card website, the customer enters their Gift Claim Codes on the landing page. Once the customer has ...Winback
Purpose Use this process to complete Winback calls for previously canceled customers: determine eligibility, present the correct offer, comply with state regulations, and document outcomes accurately. You will be talking to customers who canceled due ...Seller Home Warranty (SHW): Enrollment Definition & Requirements
A Seller Home Warranty (SHW) is offered to the seller by their Real Estate Agent (Listing Agent) to give the seller coverage during the listing period, as well as to provide a prospective buyer incentive. With the seller's consent, the Listing Agent ...