Update Zip Code

Update Zip Code

Updating the Zip code is something that can be done when a mistake is made upon enrollment. It is important to ensure we can send out communications to the customer to ensure they are notified of any changes. 

Common reasons for updating this information are:
  1. Wrong zip code on the enrollment
  2. The wrong city was selected due to an error
  3. The wrong state is listed on the account
If the zip code is not in the same state, it will not allow you to change it. Reach out to your supervisor for further assistance.

Incorrect zip code/city on the enrollment

  1. Locate the Zip Code on the customer’s account page.
  2. Double-click the field to edit and enter the correct zip code.

  3. A pop-up screen will display prompting you to select the correct city.

  4. Once the correct city is selected, a pop-up screen will display prompting you to select the address type that is being updated. 

  5. After you have made your selection, click the yellow floppy disk at the top to save your changes. 
  6. Enter notes in the Communication History Log.


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