Update Zip Code

Update Zip Code

Purpose

Use this article to update a customer’s ZIP Code, city, or state when an error was made during enrollment. Accurate address information ensures customer communications are delivered correctly and maintains accurate account records.

Guidelines

Update the ZIP Code, city, or state only when correcting an enrollment error. Common reasons include:
  1. The ZIP Code was entered incorrectly during enrollment.
  2. The wrong city was selected due to a selection or entry error.
  3. The wrong state is listed on the customer’s account.
Alert
If the zip code is not in the same state, it will not allow you to change it. Reach out to your supervisor for further assistance.

Process

  1. Select Customer Maintenance from the Menu Options.


  2. Change the Zip Code in the Customer Maintenance screen.


  3. A pop-up screen may display, prompting you to select the correct city.


  4. Once the correct city is selected, a pop-up screen will display, prompting you to select the address type that is being updated. 

  5. After you have made your selection, click the yellow floppy disk at the top to save your changes. 

  6. Ensure the notes display correctly in the Communication History Log.


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