TSS-Order Equipment: Creating Exception

The TSS-Order Equipment Exception is created when either the customer calls Customer Service to accept the replacement offered OR when the Service Provider calls Authorizations to verify that the equipment researched will work. Creating this exception notifies the Parts Sourcing Department that the order can be submitted. 

DO NOT create a TSS-Order Equipment Exception if equipment has already been ordered.

1. Create the exception in an Open status.
   
2. Enter the appropriate Comment exactly as shown below into the Exception Comment.
   

   Reason	Exception Comment
   Sent customer options and Customer accepted replacement.	Customer accepted replacement
   Sent equipment validation to Service Provider, advised equipment would work.	SP verified equipment will work

3. Enter all required information in the Service Job Comment using the below Note Template :
   
1. ORDER REQUESTED:
   Customer has accepted the replacement option.
   -OR-
   SP verified that equipment will work.

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