Transfer Policy - Membership Services

Transfer Policy - Membership Services

Transfer Policy - Membership Services (Third Party)


This is a list of things that need to be done when a homeowner calls in to request their warranty to be transferred to the new buyer of their property.

1.    Transfer fee of $25.00 is to be collected from the “enter a payment only” screen.

2.    Balance of the warranty is supposed to be paid in full.  If they are requesting a year or more coverage, this can be collected as well.

*Do not renew the warranty, take all payments on the current warranty*

3.    If the homeowner states the buyer will be responsible for the balance, the buyer will need call to make the payment.

4.    Information for the buyer and the closing date should be faxed
(1-800-429-0042) or emailed to:  
 AccountsReceivableRotation <AccountsReceivableRo@cinchhs.com>

5.    Once Accounting receives the appropriate information, they will send the Seller a letter that can be used during the closing.

6.    If the property is already sold, the HUD statement is to be faxed.


Note: Do not tell the homeowner the warranty cannot be transferred since the property has already been sold.
The warranty can be transferred before or after the sale of the property.

7.    The warranty will be transferred on or after the closing date if payment is received, and the fulfillment document (policy document) will be mailed out to the new buyer.
They will receive it within 3 to 5 business days after the transfer is done.

 

 

 

 



    • Related Articles

    • CTI & Verification Guidelines: Membership Services

      CTI technology provides screen pops when a call is received through the IVR system. This will help associates to save time and AHT when retrieving customer accounts. When a call is received, there will be a popup box on your screen that provides ...

    • Membership Services-Real Time Credit Card Authorization

      Membership Services - Real Time Credit Card Authorization Real time credit card payment authorization is processed in the TIMX SCM Payment screen for all products. The scenarios below provide examples of when the payment amount is charged immediately ...

    • Retention Red Flag Policy

      An eligible Retention sales call is when the customer indicates agreement to the sales activity and has a clear understanding of the activities being undertaken on their warranty. It is the responsibility of Retention Sales associates to use all ...

    • Realtor Transfer Warranty Script

      Realtor Transfer Warranty Script This script is used when the realtor requests to transfer the remaining time on a warranty to the new buyers. GREETING Thank you for calling Membership Services.  This is _______________.  Who do I have the pleasure ...

    • Cinch Inbound Warranty Transfer Process

      When an REA or homeowner wishes to transfer their existing warranty, they must be advised of the following: There is a transfer form that needs to be completed and a $25 fee that needs to be paid to transfer the balance of the warranty. If they wish ...