Transfer Policy - Membership Services

Transfer Policy - Membership Services

Transfer Policy - Membership Services (Third Party)


This is a list of things that need to be done when a homeowner calls in to request their warranty to be transferred to the new buyer of their property.

1.    Transfer fee of $25.00 is to be collected from the “enter a payment only” screen.

2.    Balance of the warranty is supposed to be paid in full.  If they are requesting a year or more coverage, this can be collected as well.

*Do not renew the warranty, take all payments on the current warranty*

3.    If the homeowner states the buyer will be responsible for the balance, the buyer will need call to make the payment.

4.    Information for the buyer and the closing date should be faxed
(1-800-429-0042) or emailed to:  
 AccountsReceivableRotation <AccountsReceivableRo@cinchhs.com>

5.    Once Accounting receives the appropriate information, they will send the Seller a letter that can be used during the closing.

6.    If the property is already sold, the HUD statement is to be faxed.


Note: Do not tell the homeowner the warranty cannot be transferred since the property has already been sold.
The warranty can be transferred before or after the sale of the property.

7.    The warranty will be transferred on or after the closing date if payment is received, and the fulfillment document (policy document) will be mailed out to the new buyer.
They will receive it within 3 to 5 business days after the transfer is done.

 

 

 

 



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