SS-Unauthorized Claim Review: Creating Exception

SS-Unauthorized Claim Review: Creating Exception

The SS-Unauthorized Claim Review Exception is created to track assignment and progress of Unauthorized Service Job review. Creating this exception notifies Support Services that an Unauthorized Service Job needs to be reviewed and if approved, will be set up to properly pay the Customer or Service Provider.
  1. Create the exception in Open status.
  2. Enter the appropriate Comment exactly as shown below in the Exception Comment .

    Reason

    Exception Comment

    Customer had work completed outside of the warranty without placing a service request or being provided the option to use an out of network provider.

    UNAUTH
  3. Document the Service Job Comments with the explanation provided to the customer regarding unauthorized work.

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