SS-Owner Co Claim Review: Creating Exception

The SS-Owner Co Claim Review Exception is created by Support Services to track assignment and progress of an Alternate Provider Option (APO) Service Job. This exception may also be created a Case Manager, Supervisor, or lead ONLY if documents are received.

This exception is NOT to be created unless documents are received.

1. Update the status based on the reason
   

   Exception Status	Reason
   In Progress	Paid Invoice Received
   Pending	Estimate/Quote Received
   Follow Up	Agent Actively Working Job

   
   
2. Enter the appropriate Comment exactly as shown below in the Exception Comment .
   

   Exception Comment	Reason
   COMPLETE DOCUMENTS	Newly received documents that contain everything that is needed.
   INCOMPLETE DOCUMENTS	Newly received documents or updated documents still missing information.
   UPDATED DOCUMENTS + DATE	Updated documents received contain all requested information.
   PENDING CUSTOMER ACCEPTANCE	Pain invoice received for a pre-authorized job.
   PENDING PAID INVOICE	Job pre-authorized, pending paid invoice.

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