SS-Credit/Debit Memo Request: Creating Exception
The SS-Credit/Debit Memo Request Exception is created when Cinch has over paid or under paid one of our Service Providers. Creating this exception notifies Support Services to initiate either a Debit Memo (request money BACK from Service Provider) or a Credit Memo (pay additional money TO Service Provider).
- Create the exception in Open status.
- Enter the appropriate Comment exactly as shown below in the Exception Comment .
Reason
|
Exception Comment
|
Cinch owes SP money
|
CRDT
|
SP owes Cinch money
|
DBT
|
Related Articles
Creating Exceptions: Support Services
The below exceptions can be created by the Support Services Department: Worked by Support Services Worked by Purchasing Worked by Research Autho-Job Follow Up PR-Core Return Research Escalation SS-Claim Credit Review PR-Order Cancellation TSS-Order ...
SS-Unauthorized Claim Review: Creating Exception
The SS-Unauthorized Claim Review Exception is created to track assignment and progress of Unauthorized Service Job review. Creating this exception notifies Support Services that an Unauthorized Service Job needs to be reviewed and if approved, will ...
SS-Claim Credit Review: Creating Exception
The SS-Claim Credit Review Exception is created when a claim credit is accepted by the customer. Creating this exception notifies Support Services that the claim is ready to be reviewed and approved to properly pay the customer. Create the exception ...
SS-Owner Co Claim Review: Creating Exception
The SS-Owner Co Claim Review Exception is created to track assignment and progress of a No Provider Found (NPF) Service Job so that the job and claim can be reviewed. Creating this exception notifies Support Services to review and if approved, set up ...
Auth-Job Follow Up: Creating Exception
The Auth-Job Follow Up Exception is created for: Partial and full denials Standard Severity jobs that are not addressed Non-Medical Emergency jobs if they are not addressed; only to be created between the hours of 8PM and 8AM The authorizer must call ...