SS-Credit/Debit Memo Request: Creating Exception

SS-Credit/Debit Memo Request: Creating Exception

The SS-Credit/Debit Memo Request Exception is created when Cinch has over paid or under paid one of our Service Providers. Creating this exception notifies Support Services to initiate either a Debit Memo (request money BACK from Service Provider) or a Credit Memo (pay additional money TO Service Provider).
  1. Create the exception in Open status.
  2. Enter the appropriate Comment exactly as shown below in the Exception Comment .

    Reason

    Exception Comment

    Cinch owes SP money

    CRDT

    SP owes Cinch money

    DBT

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