SS-Claim Credit Review: Creating Exception
The SS-Claim Credit Review Exception is created when a claim credit is accepted by the customer. Creating this exception notifies Support Services that the claim is ready to be reviewed and approved to properly pay the customer.
- Create the exception in an Open status.
- Enter the appropriate Comment exactly as shown below into the Exception Comment.
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Reason
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Exception Comment
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Out of Network SP Reimbursement Request
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OUTNTWRKFRR
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Claim Credit review for HVAC jobs
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HVAC
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Claim Credit Accepted
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CCA
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Claim Credit review for Cap Limit
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CAP
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Claim Credit review for Water Heater jobs
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HWH
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- Enter all required information into the Service Job Comment using the below Note Template:
- CLAIM CREDIT ACCEPTED:
<Customer Name> declines the replacement <item> - he/she accepted the claim credit in the amount of $<amount>.
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