Shopping Boss Rewards Partner

Shopping Boss Rewards Partner

Shopping Boss

Client Overview
  1. Shopping Boss is a cash-back rewards partner that offers customers the opportunity to earn instant cash-back both in-store and online at over 265 major retailers, restaurants, and travel partners
  1. Shopping Boss is by invitation only
  1. Shopping Boss benefit is managed through the iOS or Android app on the customer’s device or by the customer using www.shoppingboss.com
  1. On average customers earn 5% cash back
  1. Click here to review the Client Overview presentation

Partnership Overview

Cinch has partnered with Shopping Boss to provide customers with a members-only site/application that provides them with instant cash back at over 265 major retailers, restaurant chains, and travel partners.

Vertical

Applies to all Cinch Verticals

How it Works
  1. Customer receives welcome email from Cinch 48hrs after enrollment, renewal, or winback.
  2. Customer downloads and sets up account within Shopping Boss application or visits www.shoppingboss.com.
  3. Once a customer is ready to make a purchase, they can select the merchant and e-card value desired.
  4. Customer pays the e-gift card with a stored payment method, or cash back available from previous purchases.
  5. Customer presents the e-gift card to the cashier for payment.

Customer Service Efforts
  1. Cinch products – business as usual
  1. All customer questions/troubleshooting of Shopping Boss service/application/website must be routed to Shopping Boss.
    1. Shopping Boss Customer Service: (844) 818-9912 (Mon – Thur 9am to 4pm EST and Friday 9am – 1pm EST) or
    2. Customer can email them at support@shoppingboss.com (Shopping Boss responds within 24hrs M-F)

Retention Efforts

Shopping Boss Retention Script

Escalation Script

Shopping Boss Escalation Script



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