Seller Home Warranty (SHW) - Seller Extension Realtor Seller Extension

Purpose

This script is used when the agent requests to extend the Seller's coverage. This occurs when the home has not sold within the listed coverage period. The coverage can be extended with or without a buyer.

Realtor Seller Extension

GREETING
Thank you for calling Membership Services. This is [Your Name]. Who do I have the pleasure of speaking with? How may I help you today?
SITUATION
I need to extend a warranty. *- or -* I need to extend a seller’s coverage.
TRANSITION STATEMENT
I'll be happy to assist you. If conferenced or transferred from a client, Service Partner or any other department, also state: "Please be aware we are on a recorded line." Thank you for calling us to extend the Cinch warranty on your client’s listing. We hope that having the warranty provides peace of mind for them <and you> because they are protected against unexpected expenses due to the failure of their home systems during the listing period.
ADVISE
The Cinch warranty can remain active for up to one year while the property is listed for sale. I'd like to verify whether an extension is available for this property. To do that, I'll need to gather a few details from you. It should only take a moment.
ASK
What is the warranty number? Would you please verify the property address? <complete a search and verify the name of the seller> I have the property listed under <seller's name> and the best contact telephone number as <____> and email as<_____>, is that correct? Is there an alternate telephone number? What is the new expiration date for the listing?
DETERMINE
Listing Coverage <1 Years	Listing Coverage >=12 Years
I see that the seller warranty on the property is eligible for extension. <extend the warranty> The warranty has been extended until <date>. I will email you the confirmation invoice for the Cinch warranty. Would you also like me to email it to the title company also? <obtain/verify email>	I see that we have already extended the seller coverage to the latest possible date of <expiration date>. In this case, the maximum amount of warranty coverage available during the listing period <one year> has already been exhausted and the property is not eligible for additional extensions while it is still on the market. However, the warranty is still a great marketing tool because it will be transferred to the buyer at the time of closing. The buyer and seller <and you> will have peace of mind by being protected against expenses from the unexpected failure of their home systems for one year after the sale.
CLOSING
Listing Coverage Extended	Listing Coverage Not Extended
Do you have any other questions that I can help you with today? <address and proceed> Thank you so much for your business and for assisting the seller with extending their Cinch home warranty on their listing. Please contact us when the property has sold so that we may make arrangements to transfer the Cinch home warranty to the buyer. We are available 24 hours a day, 365 days a year to provide service whenever you need it. Have a great day/evening/night.	Thank you for placing a Cinch home warranty on your seller’s property while it has been listed for sale. Even though we were unable to extend it for the balance of the listing period, it will still transfer to the buyer at closing and will be a valuable tool for them to help defer the expenses associated with the unexpected breakdown of covered items and systems. Do you have any other questions that I can help you with today? <address and proceed> Please contact us again when the home is sold so that we can make arrangements to transfer the Cinch home warranty to the buyer. We are available 24 hours a day, 365 days a year to provide service whenever you need it. Have a great day/evening/night.