Sears Technician: Property Damage

If a customer advises a Sears technician has caused damage in their home, follow these steps to ensure their damage claim is handled properly through Sears.

Customer Advises of Sears Tech Damage

1. Attempt to Warm Conference the customer in with the: 
Sears Incident Reporting Center at 800-727-0121.

Script:

"<Customer Name>, I am sorry to hear you had this experience, let me get you in contact with the Incident Reporting Center to help with your damage claim."

Follow normal call flow and conference procedures.

2. Advise the Sears rep of the customer's information and the need to report a damage claim.

You may provide the Sears Incident Report Center phone number to the customer.

Sears will then attempt to resolve the damage claim however if unable to, Sears will direct the customer to a company called Sedgwick who will then process the damage claim further.

Customer Advises of Sedgwick Claim

If the customer advises they already have a Sears Damage Claim with Sedgwick and need contact information or to follow up, provide the Sedgwick phone number and attempt a warm conference.

Sedgwick: 866-352-1521 

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