Starting on September 1, 2019, Sears began launching a series of email campaigns offering the following warranty programs to existing SHW Customers and existing Sears Protection Agreement Customers:
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Sears Home Warranty Email Campaign_ September 2019 Chart |
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Stand Alone Surge Protection |
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1. Outside Water LineProtect ($2K Cap) –protects against problems with the water service line from the curb to the inlet valve at the water meter. 2. Outside Sewer LineProtect ($3K Cap) –Pays for repair or replacement of the sewer drain line. 3. Outside Gas LineProtect ($2K Cap) –Pays for the repair or replacement of the exterior gas line from the curb to the home. 4. $100 Deductible |
1. Covers repairs to outlets, switches, fuses, breakers and the inside wiring. 2.
$1,000 Cap on Surge 3. $1,000 Cap on IELP 4. No Deductible |
1. Repair/Replacement must cost more than $100 for surge events. 2. Coverage is limited to $2,000 per year. (Reimbursement processed by Cinch) 3. Not available in AK, CA, GA, HI, ME, MS, OH, OR, and VT. 4. No Deductible |
§ Billing terms are the same as SHW (annual or monthly)
§ Customers are billed 30 days in advance. Refund calculation processes will apply!
§ These warranties will not be bundled with a customer’s existing SHW plan. This means it is possible for customers to have multiple products with us simultaneously. Since these warranties are not bundled together, they must be cancelled separately.
§ There are no discounted repairs or other offers paired with these products at this time so no Paid Call/Cancellation rules apply.
§ Welcome Kits will be sent out within 5-10 days when the customer enrolls.
§ Everything will be branded under the existing SHW brand. The email encourages customers to enroll online through the landing page link in the email. Customers can also call SHW directly to enroll.
Price Point, Cell Codes, & Campaign Code are in the Table Below
Campaign Code: SRSLS0819
Launch Date: September 2019
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Products |
Cell Code |
Cell Code Description |
Monthly Price |
Deductible |
Sales Channel |
Offer |
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Inside Electric & Surge $1000 Cap |
XIELP1000 |
Inside Electric & Surge $1000 Cap |
9.99 |
NA |
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None |
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Outside Line 3-Way Combo |
XOL3WAY |
Outside Line 3-Way Combo |
10.00 |
$100 |
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None |
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Stand Alone Surge $2000 Cap |
XSURGE2000 |
Stand Alone Surge $2000 Cap |
9.95 |
NA |
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None |
Sears Landing Page - https://repair.searshomeservices.com/surge-protect Quick View
· If a Sears customer calls into our call center, agents can cross-sell any of these new warranty plans to Sears customers.
· Sears customers could potentially have multiple warranties. Agents need to check Product ID’s/Cell codes before enrolling customers or cancelling customers.
· Sears customers could potentially call into our call center vs. the Sears call center and ask questions regarding the email communication they received. Or they could be viewing the Sears enrollment landing page. If so, we need to be able to direct them, answer questions, and potentially take their enrollment.