Sears Customer Name and Address Change Policies
Sears
Customer Name and Address Change Policies
When Sears Home Warranty enrollment records are provided to CHS,
the name and/or address on certain contracts may be incorrect. In order for
warranty holders to be able to make claim decisions and request other
transactions, updates must be made to reflect the proper information.
Name Change Correction Procedure - Sears Home
Warranty Set Up With Incorrect Name
Customers enrolled in a Sears Home Warranty are able to change
the name on a record in the following circumstance:
- If a
caller states that he/she enrolled in the Sears Home Warranty but the person(s)
listed on it is someone else, like a previous owner of the property, deceased
relative, ex-spouse or sibling, change the name if the caller can verify the
following:
- Property
address
- Plan type
and price (example: Appliance Plan @$39.99 per month)
- Credit
card type and last 4 digits of credit card used for payment (example: Amex card
ending in 1234)
Once the name is corrected, the actual warranty holder can take
action (add another household member, place a claim/make a claim decision,
cancel, etc.)
A written request and
accompanying death certificate are no longer required when the
existing customer on the contract is deceased
Address Correction Procedure
Customers who enroll in a Sears Home Warranty are able to change
the address on a record in the following circumstance:
- If the customer states that the address on a Sears Home Warranty
record is incorrect, it can be corrected provided that:
- The
incorrect address was the result of an enrollment error and there is no
indication of another reason for it
- There
have been no claims placed on the warranty
Seek assistance from your Supervisor or a member of Management
if you have any questions or need help to make these changes.

- An address cannot be changed if the customer states they moved
or sold the property
- We must contact Paid call to verify the address provided at
enrollment
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