2. Advise the customer of the Remaining Amount Owed and click Collect Payment.
3. Select Pay with Card and click Submit.
5. Advise the customer they will receive further replacement order details by email, text, and/or MyAccount.
TIMX SCM Replacement Deductible Info
Replacement deductible information is located in TIMX SCM on the customer's Enrollment Form.
The Ddct Amt listed is the initial deductible owed when service is requested.
The Rpl Ddct Amt is the Total deductible owed (including the initial deductible) if a replacement decision is made.
In the example below:
If the customer paid their initial deductible of $150, and a replacement decision is made,
Then they owe $100 to meet their total Replacement deductible amount of $250.
Do not advise the customer that their replacement deductible is the amount showing in the Rpl Ddct Amt field.
The actual amount owed at the time of replacement is the Rpl Ddct Amt Minus the Ddct Amt.
If the Rpl Ddct Amt field has an amount showing, Then this means the customer's warranty requires a Replacement Deductible.