Renewal into P3 Contract Rebuttals

Renewal into P3 Contract Rebuttals

If a cancellation request is received due to the warranty changes, use the following rebuttals:
States Excluded from rebuttals: AK, ID, NC, and SC
All other states: 2 rebuttal maximum

Rebuttals

Rebuttal One

"I can appreciate your concern. In today's economy it is important to watch your budget, and this is exactly what the Cinch Home Warranty helps you to do.
You see <Customer Name>, the Cinch Home Warranty includes coverage for 30 parts and components such as doors, handles, touch pads, glass, shower heads and many more!"


Assumptive Statement:
“Let’s continue with your warranty today, to provide you the best coverage.”

Rebuttal Two

"Cinch’s 180-day workmanship guarantee for all covered repairs, means you can have peace of mind over the next six months that if the same issue reoccurs on that covered item, we can set up an appointment and do our best to repair or replace the covered item at no additional deductible cost."  

Assumptive Statement: “Let’s keep your warranty in place today in case of a failure.”

Rebuttal Three

"I can understand your concern <Customer Name>. You made a wise decision initially in selecting Cinch to protect your home. We believe the value and service you receive will be to your satisfaction. We service over 1 million customers, and we have been in business for over 30 years.I recommend you continue to give the Cinch Home Warranty a try and I am confident you'll see why we are one of the best in the market." 

Assumptive Statement: “Let’s continue with your warranty coverage and protect you from out-of-pocket expenses.”



Sears Rebuttals

Rebuttal One

"(I can appreciate your concern.) In today's economy it is important to watch your budget, and this is exactly what the Sears Home Warranty helps you to do. You see <Customer Name>, the Sears Home Warranty includes coverage for many additional parts and components"

Assumptive Statement: “Let’s continue with your warranty today, to provide you the best coverage.”

Rebuttal Two

"Sears' 180-day workmanship guarantee for all covered repairs, means you can have peace of mind over the next six months that if the same issue reoccurs on that covered item, we can set up an appointment and do our best to repair or replace the covered item at no additional deductible cost."

Assumptive Statement: “Let’s keep your warranty in place today in case of a failure.”

Rebuttal Three

"I can understand your concern <Customer Name>. You made a wise decision initially in selecting Sears to protect your home. We believe the value and service you receive will be to your satisfaction. Over the many years we have been in service, we have serviced over 1 million customers. I recommend you continue to give the Sears Home Warranty a try and I am confident you'll see why we are one of the best in the market."

Assumptive Statement: “Let’s continue with your warranty coverage and protect you from out-of-pocket expenses.”


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