ReKey Benefit

ReKey Benefit

Cinch will provide Yr 0 Real Estate Buyer customers a referral to pre-screened rekey vendors in their service area who will provide the service at a discounted rate.

ReKey Service is available one time during the term of the plan and includes the rekey of up to 6 keyholes (including deadbolts) and 4 copies of the key(s) total.

This benefit is only available to customers where Cinch has a contracted locksmith in their area. If no vendor displays in MyAccount, the benefit is not available.
  1. Advise customer that the benefit is not available at this time and no reimbursement option is available.

Process

  1. Customer visits MyAccount for ReKey Services.
  2. MyAccount presents the ReKey Vendor who services their property address.
  3. Customer contacts the ReKey Vendor directly to schedule service, mentioning they are a Cinch customer.
  4. ReKey Vendor performs service at a set/discounted rate and customer pays the vendor directly.


    • Related Articles

    • Locksmith Reimbursement

      Locksmith Reimbursement is offered to customers with an active Cinch or HMS product only. The customer is entitled to pre-defined reimbursement when they lock themselves out of their home and locksmith service is necessary to gain access. The ...

    • Cinch Tyndale - Quarterly Reimbursement Benefit

      Customers residing in Tennessee who enroll through our client Tyndale will have a Cinch Complete Home P3 warranty and receive a Quarterly Reimbursement Benefit for purchases made at Germantown Hardware in the amount of $25. Customers enroll in the ...

    • Appliance Buyline Online Purchase

      As part of the Appliance Buyline program, Cinch customers can shop using access to third-party Participating Merchants, such as GE and Whirlpool. This option is available when the homeowner is simply updating their home's kitchen and laundry ...

    • TS&R Payments: Secure Card Capture

      To ensure PCI compliance, Cinch is introducing a new secure way to collect payment information. Options will include using a Card on File (COF) or sending a Secure Card Capture link to a customer so they can manually enter their card details. These ...

    • PCI Compliant TS&R: Secure Card Capture

      To ensure PCI compliance, Cinch has multiple options to securely capture payment information. You may receive call transfers from TS&R agents unable to take CC information. If you receive a call transfer and COF or Secure link have already been ...