1. The Service Type is Reimbursement.
   
2. The Product Line will be specific to the available reimbursement types.
   
3. The Service Job will be manually assigned to a generic Reimbursement Service Provider ID.
   
4. When a Reimbursement Service Request is completed, a Claim is created for the total reimbursement amount payable to the customer.
   

Service Order

1. Locate customer record using Customer Search.
   
2. In the CEC, click New Job.
   
3. The Create Service Order page will populate with the customers information.
   
4. Under the Customer section:
   
1. Service Request Type: Select Reimbursement
   
5. Under the Products section:
   
1. Product Line: Select the item we are processing a reimbursement for.
   
2. Model/Serial Number: Enter N/A for both.
   
3. Brand: If appliance, select the brand. If not appliance, select Other: Other.
   
4. Unit Location: Select where the item is located.
   
6. Under the Service Description section:
   
1. Description: Document any additional service details.
   
2. Severity: Select Standard.
   
3. Click Save.
   

Service Job

1. The Edit/View Service Order screen will populate with the Service Order ID.
   
2. Click Add Service Job.
   
1. This action triggers the entitlement verification process.
   
2. If the contract is not entitled for reimbursement, an error message will display at the top of the screen.
   
1. Copy the error message into the Description field in the Service Description section, then click Complete.
   
3. Under the General Information section:
   
1. Service Job Type: Verify that On Site Repair (Consumer) appears in this field or select it from the list of values.
   
2. Problem Description: Enter details of the problem based on the customer's description and to expand on the problem code.
   
4. Under the Products section:
   
1. Problem Code: Select a Problem Code. The Problem Codes will be specific to the Product Line captured:
1. For Locksmith Reimbursements, select No Symptom Received.
   
2. For Rough Finish Reimbursements, select the Problem Code that mirrors the original Service Job Problem Code.
   
5. Under the Service Information section:
   
1. Service Explanation: Document repair information.
   
6. Click Manually Assign.
   
1. In the Manually Assign pop-up, enter the Reimbursement Service Provider ID (979840023), then click Manually Assign.
   
2. Verify that the Service Provider Location field indicates Reimbursement Only.
   
7. The Edit/View Service Job screen will display, click Submit.
   
8. Enter details of the call in the Comments and click Save.
   

Claim

1. Once the documentation is received from the customer, attach everything in the Service Job.
   
2. Click Create Claim in the Service Job under the Products section.
   
3. The Warranty Administration page will display.
   
1. The Customer and Service Professional information is carried over from the Service Job.
   
4. Under the Unit section:
   
1. Warranty Type: Standard
   
5. Under the Service Details section:
   
1. Date Repaired: Enter date repair was completed.
   
2. Labor Hours: Enter 0.
   
3. Date Repair Started: Enter date the repair started.
   
4. Customer Complaint: Will populate what was entered in the Problem Description.
   
5. Explanation of Service Performed: Will populate what was entered in the Service Explanation.
   
1. Add any additional information and record when the reimbursement form/paid invoice was received.
   
6. Under the Amounts section:
   
1. Labor: Enter the total reimbursement amount.
   
7. Click Save, then Submit to send the claim for payment.