Why should I choose Cinch vs. other warranty companies?

1. More than four decades of Home Industry Experience
   
2. Flexible Coverage Options
   
3. A nationwide network of carefully vetted, experienced service providers. 
4. Claim No Claim benefit – even if nothing breaks, Cinch pays!
   
5. Some structural components covered
6. Appliance Buyline
   
7. Homeowner's Deductible Reimbursement
8. 180-day workmanship guarantee 

What does “unknown pre-existing condition” mean?

An unknown pre-existing condition is best described as an undetectable failure.  The Cinch Home Warranty covers mechanical failures provided that the failure could not have been DETECTED by a visual inspection or a simple mechanical test. 

Probing questions: 

1. Do the systems appear structurally intact?

1. Are they properly hooked up and without damage or missing parts?

1. Do the systems in the home turn on and off?

What if systems in the home cannot be tested?

For example, air conditioners can’t be tested in the winter.  If your buyers close on their home in the winter and have purchased a Cinch Home Warranty, they are covered! 

If a system or appliance breaks down, will you have a service company out that same day?

When a homeowner contacts Cinch Home Services directly for authorization and to request service, we will make every effort to provide a referral to a Service Partner within two (2) hours after the service request is received during normal business hours, and within twenty-four (24) hours for requests received after normal business hours and on weekends or holidays. 

Can I use my own vendor?

Homeowners must contact Cinch Home Services directly at <insert toll-free number> 24 hours a day, 365 days a year for authorization and to request service.  Cinch has a national vendor network that includes over 40,000 pre-screened, highly qualified HVAC, electrical, plumbing, and appliance Service Partners.  There is no reimbursement for services performed without prior approval. 

On a covered claim, repair or replacement, what can I expect to pay?

Typically, you’ll pay one low deductible for covered components that need repair or replacement, saving you thousands of dollars. 

How do I find my AE (Account Executive) on your website?

1. Go to www.cinchhomeservices.com
2. Click on Agents and Partners
3. Click on Real Estate
   
4. Enter your zip code
5. The Cinch National AE contact information is displayed.

Can someone from your office give my client a call to answer specific questions about the Cinch Home Warranty?

Absolutely!  I will get a message to the Account Executive in your area, who will be more than happy to reach out to your client and answer any questions they may have.

 <look up Account Executive’s name and contact information and confirm if not already mentioned by Realtor®>  

 What is your client’s name and phone number?  

 <email the client’s contact information to the AE asking that they give the them a call as soon as possible/on the day/time requested by the Realtor®>

 Sample email text:

 We have received a request from < Realtor® name> at <Real Estate Company name> in <city and state> asking that we contact their client <Client name> at <phone number> to answer specific questions about the Cinch Home Warranty.

 <Client name> would like to be contacted <on specific day/time or as soon as possible>. 

Thanks very much for your help, and have a great day!