PR-Warranty Credit: Creating Exception

The PR-Warranty Credit Exception is created when the Service Provider advises that a part/equipment is under Manufacturer Warranty. Creating this exception notifies Parts Sourcing that a warranty return is needed for a credit to be issued to Cinch.

This exception is ONLY created by Authorizations, Support Service, and Parts Sourcing.

1. Create the exception in Open status.
   
2. Enter all required information in the Exception Comment.
   
1. Part/Equipment-Part#, Distributor, PO#, Reason
   Example: Drain Pump-WPW10348269, Reliable Parts, PO# 739876, Under Manufacturer Warranty
3. Enter all required information in the Service Job Comments using the below Note Template:
   
1. WARRANTY CREDIT REQUEST:
   Part 1: Drain Pump-WPW10348269, Reliable Parts, PO# 739876, Under Manufacturer Warranty
   Part 2: Control Board-WPW10456523, Reliable Parts, PO# 739876, Under Manufacturer Warranty

• Related Articles

• Creating Exceptions: Support Services

  The below exceptions can be created by the Support Services Department: Worked by Support Services Worked by Purchasing Worked by Research Autho-Job Follow Up PR-Core Return Research Escalation SS-Claim Credit Review PR-Order Cancellation TSS-Order ...

• Creating Exceptions: Parts Sourcing

  The below exceptions can be created by the Parts Sourcing Department: Worked by Support Services Worked by Purchasing Worked by Research SS-Claim Credit Review PR-Core Return TSS-Back Order/NLA SS-Credit/Debit Memo PR-Return TSS-Customer Options ...

• Creating Exceptions: Authorizations

  The below Exceptions can be created by the Authorizations Department: Worked by Support Services Worked by Purchasing Worked by Research Autho-Job Follow Up PR-Core Return Research Escalation SS-Claim Credit Review PR-Order Cancellation TSS-Order ...

• Creating Exceptions: Escalations

  The below exceptions can be created by the Escalations Department Worked by Support Services Worked by Purchasing Worked by Research CL-Autho PR-Return TSS-Order Equipment SS-Claim Credit Review PR-Tracking Research Escalation SS-Credit/Debit Memo ...

• PR-Tracking: Creating Exception

  The PR-Tracking Exception is created when a Customer or Service Provider indicates part(s)/equipment have not been received and the ETA has passed. Creating this exception notifies the Parts Sourcing Department that an order needs to be tracked. DO ...