PR-Tracking: Creating Exception

The PR-Tracking Exception is created when a Customer or Service Provider indicates part(s)/equipment have not been received and the ETA has passed. Creating this exception notifies the Parts Sourcing Department that an order needs to be tracked.

DO NOT create a PR-Tracking Exception when the Service Provider is supplying part  (including Sears, NSA, & Other National Accounts).

1. Verify order has been placed and has passed the ETA date in the system prior to creating the exception.
   
2. Create the exception in Open status.
   
3. Enter all required information into the Exception Comment.
   
1. Part/Equipment-Part#, Distributor, PO#, Reason
   Example: Dishwasher-GDT225SGLBB, GE/SIBI, PO# CHS100034684, Past ETA
4. Enter all required information in the Service Job Comment using the below Note Template:
   
1. TRACKING REQUEST:
   Dishwasher-GDT225SGLBB, GE/SIBI, PO# CHS100034684, Past ETA

DO create a PR-Tracking Exception if:	DO NOT create a PR-Tracking Exception if:
Cinch is the supplier of the part(s)/equipment. A number is present in the Order Number, Invoice Number or Part Distributor Order fields of the part line. Part(s)/Equipment past the ETA date (indicating not delivered as expected).	Cinch did not supply the part(s)/equipment. There is no number in the Order Number, Invoice Number, or Part Distributor Order fields of the part line. The ETA date is in the future.

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