PR-Return: Creating Exception

The PR-Return Exception is created when:

1. The Customer advises that the replacement appliance arrived damaged or the wrong item was delivered and the delivery company did not bring it back with them
   
2. The Service Professional advises that there was an issue with the part/equipment and it needs to be returned (damaged, wrong item, no longer needed, etc.)
   

Creating this exception notifies Parts Sourcing that a return needs to be completed.

Be sure the exception is created on the correct Service Job.

1. Create the exception in Open status.
   
2. Enter all required information into the Exception Comment .
   
1. Part/Equipment-Part#, Distributor, PO#, Reason for return, Location
   Examples:
   Dishwasher-GDT225SGLBB, GE/SIBI, PO# CHS100034684, Damaged, Customers home
   Drain Pump-WPW10348269, Reliable Parts, PO# 739876, Wrong Part, At shop
3. Enter all required information in the Service Job Comment using the below Note Template:
   
1. RETURN REQUESTED:
   Part 1: Drain Pump-WPW10348269, Marcone, PO# 739876, Damaged, At shop
   Part 2: Control Board-WPW10456523, Marcone, PO# 739876, Damaged, At shop

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