PR-Core Return: Creating Exception

PR-Core Return: Creating Exception

The PR-Core Return Exception is created when the Service Provider advises the part that was ordered has a Core Charge. Creating this exception notifies Parts Sourcing to reach out to the Service Professional so they can return the old core and set up the return in the system. 
This exception is ONLY created by Authorizations, Support Services , and Parts Sourcing .
  1. Create the exception in Open status.
  2. Enter all required information in the Exception Comment.
    1. Part/Equipment, Distributor, PO#, Reason
      Example: Control Board-WPW10456253, Reliable Parts, PO# 739876, Core Return
  3. Enter all the required information in the Service Job Comments using the below Note Template:
    1. CORE RETURN REQUEST:
      Part 1: Drain Pump-WPW10348626, Marcone, PO# 739876, Core Return
      Part 2: Control Board-WPW10456523, Marcone, PO# 739876, Core Return


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