PR-Core Return: Creating Exception

PR-Core Return: Creating Exception

The PR-Core Return Exception is created when the Service Provider advises the part that was ordered has a Core Charge. Creating this exception notifies Parts Sourcing to reach out to the Service Professional so they can return the old core and set up the return in the system. 
This exception is ONLY created by Authorizations, Support Services , and Parts Sourcing .
  1. Create the exception in Open status.
  2. Enter all required information in the Exception Comment.
    1. Part/Equipment, Distributor, PO#, Reason
      Example: Control Board-WPW10456253, Reliable Parts, PO# 739876, Core Return
  3. Enter all the required information in the Service Job Comments using the below Note Template:
    1. CORE RETURN REQUEST:
      Part 1: Drain Pump-WPW10348626, Marcone, PO# 739876, Core Return
      Part 2: Control Board-WPW10456523, Marcone, PO# 739876, Core Return


    • Related Articles

    • PR-Tracking: Creating Exception

      The PR-Tracking Exception is created when a Customer or Service Provider indicates part(s)/equipment have not been received and the ETA has passed. Creating this exception notifies the Parts Sourcing Department that an order needs to be tracked. DO ...

    • PR-Return: Creating Exception

      The PR-Return Exception is created when: The Customer advises that the replacement appliance arrived damaged or the wrong item was delivered and the delivery company did not bring it back with them The Service Professional advises that there was an ...

    • PR-Order Cancellation: Creating Exception

      The PR-Order Cancellation Exception is created when the order is no longer needed because a different resolution was provided (SP was able to get parts, customer cancelled repair, etc.), and ONLY when the agent does not have access to cancel the ...

    • PR-Warranty Credit: Creating Exception

      The PR-Warranty Credit Exception is created when the Service Provider advises that a part/equipment is under Manufacturer Warranty. Creating this exception notifies Parts Sourcing that a warranty return is needed for a credit to be issued to Cinch. ...

    • TSS-Customer Options: Creating Exception

      The TSS-Customer Options Exception is created when a decision is made to replace an appliance/system and options need to be given to the customer. Creating this exception notifies Parts Sourcing that a customer needs to be notified by phone of their ...