Power of Attorney (POA) Guidelines

Power of Attorney (POA) Guidelines

A non-contract holder can make changes to an account if they possess Power of Attorney (POA). Before the non-contract holder with POA is authorized to make changes to an account, they must provide formal proof of POA. Once received, the offline team will add them to the account so that they can make changes on behalf of the contract holder.

TS&R

If a caller states they have POA and we do not have the form on record, instruct the customer to send proof of POA through one of the following channels:
  1. Email: AccountsReceivableRO@cinchhs.com 
  2. Fax: (800)429-0042
Inform the caller that once we’ve processed proof of POA, their name will be added to the account, and they can make changes as needed.

Customer Service

For any service requests, escalation requests, or going over non-covered options, the rep must ensure that the person they are speaking with is the contract holder.

If the caller states they have POA, the agent will reach out to a supervisor for assistance.

The supervisor would then give approval to the agent to accept the caller's decision and move the job forward. If their name is not on the account and needs to be updated, the agent must give the caller the email address to send in the proper documentation.

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