Potential Recall: Script

Potential Recall: Script

Eligible Script:

Eligible 180-Day Workmanship


Script

“As a benefit of your warranty, covered repairs are protected for 180 days. You will not be responsible for a new deductible if the problem is diagnosed to be the same covered failure from the original repair.
Keep in mind, if the failure is not related to the original repair/replacement you will be responsible for a new deductible.”

Eligible Plumbing Stoppage

Script

“As a benefit of your warranty, cleared plumbing stoppages are protected for 14 days. You will not be responsible for a new deductible if the problem is diagnosed to be the same covered failure from the original repair.
Keep in mind, if the failure is not related to the original repair/replacement you will be responsible for a new deductible.”

Ineligible Script:

Ineligible 180-Day Workmanship


Script

“As a benefit of your warranty, covered repairs are protected for 180 days. This repair, however, was completed outside that time frame and a new service request with a new deductible is required. Would you like to enter a new service request now?”

Ineligible Plumbing Stoppage


Script

“As a benefit of your warranty, cleared plumbing stoppages are protected for 14 days. This request, however, was completed outside that time frame and a new service request with a new deductible is required. Would you like to enter a new service request now?”


    • Related Articles

    • Dispatch Scripts: Live Call & Voicemail

      Outbound To Service Provider Standard Use this script when attempting to locate a Service Provider that can service the Customer. Scripting/Handling Greeting “Hello, this is <Agent Name> calling from Cinch Home Services on a recorded line which may ...

    • Customer Damage Claim Script

      Use the below scripts for Customer Damage Claims: Scripts Customer 3rd Party SP: “<Customer Name>, I’m sorry you have experienced damage to your <Item>, but I’m happy to assist you in processing this inquiry. The Service Professionals in our network ...

    • Unauthorized Work Soft No Script

      Use the below scripting when advising customers about unauthorized work. All States (Except Wisconsin) “<Customer Name>, your agreement covers the <Item> due to normal wear and tear when we are notified before the repairs are performed. As per the ...

    • Equipment Replacement-Customer Options Script

      When offering options to a customer, the agent must be sure to advise the customer of all information so the customer can make the best decision for them. If the customer chooses the replacement option, be sure they have verified the measurements to ...

    • Customer Service Disclaimers

      Alternate Provider Option (APO) SCRIPT “<Customer Name>, our search for a Service Professional in your area is taking longer than anticipated. To expedite your Service Request, I can authorize you to contact a licensed and insured Service ...