Non-Renewal Script (Service Company Option)

Non-Renewal Script (Service Company Option)

Non-Renewal Script

(Customer Name), the company (Cinch), like all organizations, review their business portfolio and make decisions to conduct business based on this.  All businesses evaluate various factors when deciding to offer products or services in certain areas.  Things such as the ability to provide a product or service at the level expected, operating costs or the given market’s needs.   This is a standard practice for all businesses and I am sure, you would understand a business’ need to make these hard decisions.

As it is your right per the contract to discontinue the warranty, the company can exercise the same right.  Decisions to not renew a warranty are taken very seriously and made in alignment with our business goals.  At this time, the company has decided not to renew your warranty.

If no additional questions, proceed to wrap up.

If additional questions:  (Customer Name), we understand your concerns and want to ensure you that the decision to non-renew the warranty involved extensive consideration.  At this time, the company has decided not to move forward with the renewal of your warranty in alignment with our business plan.

Wrap up:  (Customer Name), we at (Cinch), apologize for any inconvenience this may have caused.

 

If still active:  Your warranty is set to expire on (date), we would recommend using this time to seek coverage alternatives.



    • Related Articles

    • Home Essentials Inbound Service Company’s Option- Non-Renewal Script

      Eligibility Eligible members are offered the Home Essential plan. Eligibility can be confirmed in the Communication History Log. A system note will indicate the customer was sent a letter of eligibility. If the system note below is NOT present, the ...

    • Non-Renewal - Service Company Option Guidelines

      Cinch’s Decision to Non-Renew (Servicing Company Option) To help quickly identify accounts that have been set to Non-Renewal - Service Company’s Option, the enrollment screen will display in orange as shown below. This will quickly alert all users ...

    • Non-Renewal

      Non-Renewal On occasion, Cinch flags an account/property for non renewal.  This can occur when the property is not eligible for coverage based on the terms of the warranty or the company made a financial decision to no longer renew the coverage.  The ...

    • Retention 3rd Party Disclaimers

      Sales Confirmation (Red Flag Policy) Sales Confirmation This script must be read verbatim before the close of your call. “Thank you <Customer Name>! Do you have any other questions for me today?” (If no other questions) “Thank you <Customer Name>! ...

    • Real Estate Disclaimers

      Sales Confirmation (Red Flag Policy) RENEWAL/SALES CONFIRMATION SCRIPT This script must be read verbatim before the close of your call. “<Customer Name>, just to confirm, we will be <Renewing your Cinch Warranty for an additional year/Enrolling you ...