Non-Renewal Status

Non-Renewal Status

Purpose:

Ensure consistent understanding of the Non-Renew status by defining its meaning, identifying qualifying scenarios, and guiding compliant agent responses.

Overview

On occasion, Cinch flags an account or property for Non-Renewal. This status applies when:
  1. The customer requests non-renewal.
  2. A business decision is made to discontinue coverage
  3. The property is not eligible for coverage based on warranty terms.
When this occurs, update the account to Non-Renewal using the Menu Options (Non-Renewal Reasons or Change Auto Renew).
If you cannot complete the update, contact a member of the management team.

Note: This process is for viewing purposes only. 

Renewal Status

When an account has been flagged for non-renewal, the Renewal field will either be:


  1. Grayed out 

  1. Displays an N:


Below is an example of a plan that is set to renew


Depending on the method used to set the account to non-renewal, sometimes you can view the non-renewal reason from Menu Options 
  1. Click the Menu Options icon
  2. Select Non Renewal Reasons
 The reason box will display the non-renewal reason.

 


 Non-Renewal - Service Company Option

If Cinch sets an account to Non-Renewal, the screen will display in ORANGE, and the reason will show as Service Company Option.
This visual indicator shows that this non-renewal user has been used and that special handling is required.


AGENTS SHOULD NEVER USE THIS OPTION


 

Please refer to the  Non-Renewal - Service Company Option Guidelines for more details.


 



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