Documentation Abbreviations

Documentation Abbreviations

Below is a list of common abbreviations approved for use when documenting:

Common Abbreviations

ACC

 Accepts/Accepted

ADV

Advised

APO

Alternate Provider Option

APPT

Appointment

CANC, CXL

Canceled

CB

Call Back

CC

Claim Credit

CO

Company

COF

Card on File

CONF

Conference

CSA

Customer Service Associate

CUST

Customer

DED

Deductible

DEPT

Department

DISP

Dispatch

EXP

Expectations

EXT

Extension

F/U

Follow Up

H/O

Homeowner

IB

Inbound (Call In)

INFO

Information

INV

Invoice/Bill

MY/A

MyAccount

N/A

Not Applicable

NCC

Non-Covered Charges

NLA

No Longer Available

OB

Outbound (Call Out)

PUP

Premier Upgrade Package

PURCH

Purchasing

Q

Questions

RE

Regarding

REC

Record

REQ

Request/Require

RNWL

Renewal

SJ

Service Job

SR

Service Request

SVC

Service

SCHED

Scheduled

SP or S/P

Service Provider

V/M

Voicemail

 

Additional Abbreviations

AMEX

American Express Credit Card

B/N

Buyer Notification

DISC

Discover Credit Card

ESC

Escrow/Title Company

FOS

Follow Up on Status

H/X

Heat Exchanger

M/CARD

Master Card (Credit Card)

M/B

Member Broker

PI

Phone In

SAH

Seller Air & Heat

S/C, SRVCO, SVC

Service or Service Company

SCSA

Senior Customer Service Associate

SNAD

Service Network Administration Development

SNAP

Service Network Approvals

SND

Service Network Development

SPEC, SPECS, SPEC’D, SPECCED, SPECCING, SPECING

Specification

VISA

Visa Credit Card

WCB

Will Call Back

 



    • Related Articles

    • Referral Plan Cancellation

      On 1/31/2025 we will Cancel all active Referral Plans like WeekendSaver and Referral Assistant 24. If a customer calls in to use their referral plan and it is now Cancelled, or they inquire about enrollment or billing, use the suggested scripts below ...

    • Return-For-Repair

      Overview The Repair-For-Return Program allows us to send eligible control boards that have failed to a distributor to be repaired. The control board is then sent back and used to complete the repair resulting in less need for replacement decisions. ...

    • Unauthorized Work

      Per the terms of the service agreement, all repairs must be initiated and approved by Cinch in advance. If a customer calls to open a service request after they have already completed the work, it is considered Unauthorized Work. Some states have ...

    • Update Customer Contact Information

      Customer contact information resides in TIMX SCM and is uploaded to both ServiceBench and Zoho Desk. It may take up to 24 hours before ServiceBench or Zoho Desk to reflect changes made in TIMX SCM. Phone number changes in TIMX do not update in ...

    • Mail Correspondence Request

      If a customer would like written correspondence from us regarding a claim situation, it can be requested using the Mail Correspondence Request Form. Available Correspondence Types The table below defines the different types of written correspondence ...