MyAccount: Claim Credit-JP Morgan Concourse Payments
When options are ready for a customer to review, the Service Request in their MyAccount Portal will be updated with those options. If their decision is to accept the Claim Credit and they would like their funds transferred electronically, JP Morgan Concourse Payments can be selected.
We cannot email Accounts Payable to process or change a JP Morgan Concourse Payment.
Customer Process
If customer requests assistance using their portal, use the below process to walk them through accepting the Claim Credit and selecting JP Morgan Concourse Payments.
- In MyAccount, click Service Requests.
- Select the correct Service Request.
- Click See Options at bottom of Service Order screen.
- Options will display, select Claim Credit.
- Click Select Payment Option .
- On the Claim Credit Disbursement screen, select JP Morgan Concourse Payments.
- Advise customer to verify the Email is correct and manually edit if necessary as this is where they will receive payment communications.
- Click the Terms and Conditions hyperlink to open and read, click the Check Box to agree, then click Save .
- On the Service Order screen, Claim Credit information has now been updated to show the JP Morgan Concourse Payment information.
Once Claim Credit has been accepted, the Select Payment Option button will become available.
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