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Service Expectations
Most of our customers have a valid email and will receive email correspondence including their service request details. If a customer does NOT have a valid email or requests job info, we will offer to relay the full request details. Specific SPs may ...
Deductible Payment Script
Deductible Deductible Script “<Customer Name>, do I have your authorization to process the Deductible Payment of <Amount> for your Service Request(s) today, <Date>?” Secure Card Card On File Card On File Script Name Matches Caller Name Does Not Match ...
Authorizations Outbound Call Script
An outbound call is required when: A job has been denied/partially denied. Unless CA/IA and NOT an emergency Unintentional disconnect by agent. Unintentional disconnect by caller. Medical Emergency/High Risk updates are available. Non-Covered Charges ...
Customer Service Disclaimers
Alternate Provider Option (APO) SCRIPT “<Customer Name>, our search for a Service Professional in your area is taking longer than anticipated. To expedite your Service Request, I can authorize you to contact a licensed and insured Service ...
Customer Damage Claim Script
Use the below scripts for Customer Damage Claims: Scripts Customer 3rd Party SP: “<Customer Name>, I’m sorry you have experienced damage to your <Item>, but I’m happy to assist you in processing this inquiry. The Service Professionals in our network ...