Any portion covered under the Manufacturer Warranty supersedes all Cinch Warranty Products and will not be covered per the terms and conditions.

1. If the customer is not the original purchaser of the unit or if the unit was not registered with the manufacturer, the Manufacturer Warranty could be void.
   
2. There is no reason for the customer to contact the manufacturer of the equipment to secure repairs prior to contacting Cinch.
   
3. If the customer has already replaced the equipment, it would be excluded from the warranty. The customer will be responsible for any repairs and would need to contact the manufacturer for service.
   
4. The Service Professional assigned to the Manufacturer Warranty Service Job may require certification from the Manufacturer to work on the item and request payment.
   
5. We can Reassign to a manufacturer-certified Service Professional only after we have been advised by the original Service Professional that one is required to complete the Service Job.
   
6. When processing a Potential Recall on replaced equipment under manufacturer's warranty, the Service Professional that completed the installation must be manually assigned to the Service Job.
   
1. If the Service Professional installed the equipment, they should be able to provide a diagnosis and reach out to the manufacturer for assistance if needed.
   

Builder Warranty: A builder warranty comes with new home construction or a remodel. It covers items that are typically a permanent part of the home (i.e., concrete floors, plumbing, electrical work). Most newly built homes come with a builder warranty.

Process

1. Gather all diagnostic information and enter the Service Report.
   
2. Place technician on hold.
   
3. Verify age of unit.
   
1. For Appliances: 
   
1. Utilize Appliance 411 (http://www.appliance411.com/service/date-code.php) 
   
2. For HVAC/Plumbing:
   
1. Utilize Building Intelligence Center (https://www.building-center.org/)
   
4. Verify Warranty.
1. Utilize the Manufacturer's website for Warranty Lookup or to pull up the Owner's Manual to see the warranty offered with purchase of unit.
   
5. If the unit is covered under warranty, determine who will facilitate the Warranty Exchange:
   
1. Service Professional will facilitate:
   
1. Ask technician to provide their Warranty Exchange Fee
   
2. Capture Labor & Diagnostic charges
   
2. Cinch will facilitate:
   
1. Send part to Research
   
2. Create the PR-Warranty Credit Exception
   
3. Capture Labor & Diagnostic charges
   
6. If the unit is not under warranty, proceed as usual.