Locksmith Reimbursement

Locksmith Reimbursement

Purpose:

Locksmith Reimbursement is offered to customers with an active Cinch/Real Estate product. The customer is entitled to pre-defined reimbursement when they lock themselves out of their home, and a locksmith service is necessary to gain access.

Guidelines

  1. Available to customers with an active Cinch Product.
  2. Used only for the primary residence to gain access, not to re-key the lock or replace keys and locks.
  3. Locksmith service is for external locks only.
  4. Up to $50 reimbursement for 1 occurrence per contract term.

Process

To be reimbursed, the customer must do the following: 
  1. Hire a professional locksmith to unlock their home or other locksmith need. 
    1. DOES NOT apply to rekey or key replacement services

  2. Pay the Locksmith directly for service

  3. Obtain a detailed, paid invoice. The invoice must include:
    1. Service Company Name and Logo
    2. Service Company  Address and Phone number
    3. Description of Services Performed
    4. Proof of Payment
    5. Customer's Service Address and Phone number
      1. Must match covered property
    6. Warranty Contract Number

  4. Submit documentation to Cinch. 

Suggested Talking Point

Locksmith Service Request Script

“<Customer Name>, it is not required for you to place a service request. Simply call a local locksmith company in your area, pay them for the services, and send the paid invoice to use to receive your reimbursement offer.

Would you like the email address to submit the paid invoice?”

Confirm Auto-Summary Notes are correct to document your interaction with the customer in the CEC Notepad.

Reimbursement Process

Customer can submit their document by one of the following methods. 

Email

supportservices@cinchhs.com

Fax

(954) 845-2280

Mail

Cinch Home Services

Attn: Locksmith Reimbursement

PO Box 810275

Boca Raton, FL 33481-0275

Reimbursement Timeline

  1. Once approved, Support Services will process the reimbursement and forward it to Accounts Payable.
  2. Checks are mailed within 14 days via USPS. 


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