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Entering Refrigerant Details
If Refrigerant is needed for the covered repair, enter the details in the Part Line under the Parts Section. Some contracts will have a Refrigerant Cap Limit. If a contract has a Refrigerant Cap, it will display in the Entitlement Section. ...
R-410A & AHRI Guidelines
The acronym "AHRI" stands for the Air Conditioning Heating and Refrigeration Institute This is adopted in Florida, North Carolina and various other municipals across the United States. This is the trade association representing manufacturers of air ...
Cinch Success Standards Two-Pager
Overview There are times when a service provider may ask for a document to help their technicians or office staff quickly understand the Cinch process. This two-page document provides that support by highlighting the key standards and expectations of ...
Authorization Process
SP Verification Verify the SP calling in by following the CXone Screen Pop verification. Reason for Call Pre-Approval: When the technician calls in advising that they need a travel fee, additional diagnostic time, and/or need to perform a diagnostic ...
AuthoPro
AuthoPro is a cloud based application used to systematically transfer information to ServiceBench. AuthoPro is used to collect the Service Report information from the Service Professional. Click the Attachment below to review the AuthoPro User Guide. ...