FIXD Repair

FIXD Repair

FIXD Repair has ceased all operations and customers with an active policy will be sent a letter indicating next steps. We are no longer honoring preventative maintenance or labor guarantee activities. 

A FIXD customer may dial into CS. Please note there will not be a CTI pop-up and you will not find a record in Zoho or Service Bench.

Fixd customers can be cold transferred to (855) 600-3493, where we have a team of agents available to handle these calls.

Remember these customers may be concerned so please use relevant responses as needed.

Your closing, before transferring, should be "Thank you for calling customer service."

Cold Transfer Call Handling

“<Caller Name> we are sorry to tell you Fixd Repair LLC has ceased all operations and is no longer able to provide new or follow-up services. We sincerely apologize for any inconvenience caused by the discontinuation of our services. A notice with more information has been mailed to the last known address on file with Fixd Repair LLC.”

IF the caller requires additional information about a FIXD issue,

THEN cold transfer the caller to (855) 600-3493

“Please allow me to transfer you to a specialist who can provide additional assistance. The number is (855) 600-3493 in the event the call gets disconnected.”



    • Related Articles

    • Non-Covered Charges: Advising the Customer

      Non-Covered Charges are charges associated with additional work required to complete an approved repair/replacement. These charges are not covered under the warranty and are the customer's responsibility to pay to the Service Provider. These charges ...

    • Reimbursement Service Request

      A Reimbursement Service Request is created when Cinch needs to reimburse the Customer. The Reimbursement Service Request process follows similar steps to creating a Warranty Service Request. The differences are: The Service Type is Reimbursement. The ...

    • Potential Recall: ServiceBench

      Prior to dispatching a potential recall, ask the customer the following questions to understand what has taken place. When was the last time a technician was at the home? What did they do at the visit? Were parts installed? Is the issue you’re having ...

    • BYOP Service Request Process

      A specialized Bring Your Own Pro team will handle all BYOP Service Requests. This team is made up of a group of highly knowledgeable tenured authorizations agents. These agents will handle our side of the request from start to finish. If a BYOP ...

    • SMS Triage Task Creation

      SMS Agents will create Zoho Triage Tasks for the 2 main reasons listed below: Identify missing/NLA parts from Sears Get appointment scheduled with Sears when customer has received all parts needed for the repair These tasks MUST be assigned to CS ...