Creating Exceptions: Support Services
The below exceptions can be created by the Support Services Department:
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Creating Exceptions: Escalations
The below exceptions can be created by the Escalations Department Worked by Support Services Worked by Purchasing Worked by Research CL-Autho PR-Return TSS-Order Equipment SS-Claim Credit Review PR-Tracking Research Escalation SS-Credit/Debit Memo ...
CL-Autho Task: Creating Exception
The CL-Autho Task Exception is created when a Service Report and/or additional information is needed on a Service Job. Creating this exception notifies Support Services that the Service Provider needs to be contacted to obtain this information. ...
Creating Exceptions: Parts Sourcing
The below exceptions can be created by the Parts Sourcing Department: Worked by Support Services Worked by Purchasing Worked by Research SS-Claim Credit Review PR-Core Return TSS-Back Order/NLA SS-Credit/Debit Memo PR-Return TSS-Customer Options ...
SS-Unauthorized Claim Review: Creating Exception
The SS-Unauthorized Claim Review Exception is created to track assignment and progress of Unauthorized Service Job review. Creating this exception notifies Support Services that an Unauthorized Service Job needs to be reviewed and if approved, will ...
SS-Credit/Debit Memo Request: Creating Exception
The SS-Credit/Debit Memo Request Exception is created when Cinch has over paid or under paid one of our Service Providers. Creating this exception notifies Support Services to initiate either a Debit Memo (request money BACK from Service Provider) or ...