Creating Exceptions: Customer Service

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• Service Job Exceptions

  Service Job Exceptions are created by a Cinch Agent when additional work is needed from another team or department. Each exception requires specific information to be entered upon creation. Be sure to review the Knowledge Article for the exception ...

• Creating Exceptions: Parts Sourcing

  The below exceptions can be created by the Parts Sourcing Department: Worked by Support Services Worked by Purchasing Worked by Research SS-Claim Credit Review PR-Core Return TSS-Back Order/NLA SS-Credit/Debit Memo PR-Return TSS-Customer Options ...

• Creating Exceptions: Escalations

  The below exceptions can be created by the Escalations Department Worked by Support Services Worked by Purchasing Worked by Research CL-Autho PR-Return TSS-Order Equipment SS-Claim Credit Review PR-Tracking Research Escalation SS-Credit/Debit Memo ...

• Creating Exceptions: Support Services

  The below exceptions can be created by the Support Services Department: Worked by Support Services Worked by Purchasing Worked by Research Autho-Job Follow Up PR-Core Return Research Escalation SS-Claim Credit Review PR-Order Cancellation TSS-Order ...

• Creating Exceptions: Authorizations

  The below Exceptions can be created by the Authorizations Department: Worked by Support Services Worked by Purchasing Worked by Research Autho-Job Follow Up PR-Core Return Research Escalation SS-Claim Credit Review PR-Order Cancellation TSS-Order ...